Refund policy
REFUND POLICY
Custom and personalized items
Most of what we make is made for you. Because personalized and
made-to-order items can't be resold, **custom, personalized, and
made-to-order products are not eligible for return or exchange**
once production has begun.
That said — if we got it wrong, we make it right. See below.
If something is wrong with your order we will make it right.
We remake or refund, if:
- The item arrived damaged or defective
- We printed the wrong design, size, color, or placement
- The print quality doesn't match the proof you approved
- You received the wrong item
Contact us within 14 days of delivery at
info@shopbreakwater.com with your order number and a photo of the
issue. Photos matter — they let us fix the root cause on our end.
Stock (non-personalized) items
-
Unpersonalized, unworn, unwashed items in original condition may be returned within 14 days of delivery for a refund or exchange.
- The item must be in the original packaging, with no damage. We require photos of the item sent to our email, prior to sending the item back.
- Return shipping is the customer's responsibility unless the return is due to our error.
- Refunds are issued to the original payment method within 10 business days of us receiving the item.
Changes and cancellations
Because we begin work quickly, please contact us within [24] hours
of ordering to change or cancel. After production begins we may not be
able to stop it, though we will always try.
Artwork you supply
If you upload your own artwork, please make sure you have the right to
use it. We print what you send us, at the resolution you send it. If
the file is too low-resolution to print well, we'll contact you before
printing rather than surprise you with a blurry shirt. We're not able
to refund for artwork issues we flagged and you approved.
Sizing
Apparel sizing follows the manufacturer's chart, linked on each product
page. We can't accept returns on personalized items for sizing, so
please check the chart before ordering. When in doubt, ask us — we'd
much rather answer a question than remake a shirt.
---